Note to CMO: The Dubious Strategy of Apologies and Retractions

Dear CMO: We’re marketers. We’re edgy. We love cool, we live hip, and swing for the upper deck. That’s why we usually dress in black, which is a subject for another post on another day. But this is also why we love to go out on the absolute edge of creative license and pick up […]


Note to CMO: Experts, Raffa, and the Other Michelangelo

Dear CMO: Two blogs of note pushed me into this frame of mind today — Jennifer’s recent post over at Brains on Fire and Valeria’s always good insights at Conversation Agent. Jennifer discussed the recent Wimbledon finals from a non-player’s perspective. Valeria just happens to love Caravaggio. For the rest of us, please pick up […]


The Yin and Yang of Retail

Dear CMO: I hate it when retailers tell me what I can’t do. I hate hearing that they’ve got a “clean floor policy” and that my signage doesn’t match their color scheme. I hate hearing that they won’t accept value-added promotions because they’d rather have us pass the savings on to them. I’d rather play […]


Note to CMO: Experts Redux

Dear CMO: Do you know what a skip tooth chain is? If you own a chainsaw, a skip tooth chain is a steak knife. It cuts at roughly twice the speed of the comparatively meek sounding “homeowner’s chain.” Why did I have to learn about this from the guy who trims my trees? (Just for […]


Note to CMO: The Pitfalls of Consistency (or, Learning to Love Your Hubris)

Dear CMO: I’ve heard three pieces of good news over the past few weeks. First, I understand that the feared AIDS epidemic within the heterosexual communities of developed countries is no longer a threat, according to the World Health Organization. Second, I learned that not only is the US not in a recession but that […]