Data, Insight, and Hubris: A Cautionary Tale

This is from the True Stories archives – I posted this on LinkedIn originally but it belongs here, as well. A quick story about data, insight, customer relationships built on professionalism and vision (instead of taking the buyer to the Palomino Club), and extraordinary hubris. The last part about hubris was not my role to […]


What Texas Hold ‘Em Can Teach You About Influencing Customers

A smart sales strategy includes both the up-cards and the down-cards. Do you play Texas hold ’em poker? If you’re a business owner, you should. The simple reason is that Texas hold ’em teaches that when you’re selling a product or service, you can’t focus on its features and benefits alone.  If you’re not familiar with this particular variation […]


5 Rules for Managing Superstars (and Their Egos)

Wisdom from Silicon Valley to Formula 1 to the highest levels of the NBA on managing high performers Sometimes, everything comes down to that one player on the team to take the shot, close the sale, or design a product the way no one else can. Superstars transcend the normal distribution curve of contributors on your team […]


How the Coronavirus Is Driving Culture Change @ Work

The coronavirus could finally force businesses not just to change their routines, but to shift their corporate cultures, too. The coronavirus has managed to do what all the product demos, ad campaigns, and sales pitches couldn’t: It’s forcing businesses to actually shift their corporate cultures so that people can collaborate and be productive when commuting to the office is […]


Shareholder vs. Stakeholder Capitalism and Ubiquitous Technology

In our headlong search for what comes after shareholder capitalism, we have at long last discovered that stakeholder capitalism is still the same capitalism. And that’s good news. “Capitalism as we have known it is dead, and this obsession that we have with maximizing profits for shareholders alone has led to incredible inequality and a […]