Competing with Your Customers (Without Losing Them): Vibram Five Fingers

Jumping across the chasm from business-to-business component supplier to branded, finished goods marketer is a risky business. Not only do you find yourself playing in a radically different game, where consumer engagement drives your success, but you also must contend with the fact that your current OEM customers – the ones keeping your company afloat […]


Method, Mother Earth and the Court of Popular Opinion

Big competitors can wait you out. They’ve got more lawyers than you have employees and pockets deep enough to swallow your whole company. And between you and me, when the lawyers get involved, they are typically the only ones to benefit. So when you get the formal declaration of corporate war via certified mail lambasting you […]


Red Bull Racing and Creating Cultures of Speed

In 2010, new Formula 1 governing body rules eliminated refueling in pit stops, which ironically returned the race to a test of speed not just for the drivers and machines but for the pit crews who change four tires in under 3.5 seconds. I spoke to Ole Schack, the #2 mechanic on Red Bull Racing’s […]


BP, Laura Ries, Brand Trust and Emerging from Disasters Stronger than Ever

BP and its CEO Tony Hayward are dealing with a catastrophe the size and scope of which few in modern times have been called upon to deal with, but by balancing open communication, accountability and a mission that rivals the Apollo 13 rescue, they have the chance to do more than just weather this storm […]


Training with Bare Knuckles + Customer Insight

There’s a reason why taping your wrists is a lousy way to train on a heavy bag. You will never, ever get in a fight with a heavy bag at the precise moment that you’ve just taped your wrists and put on your gloves. This is why so many training programs are useless when it comes to […]