Posts Tagged ‘marketing strategy’

Note to CMO: Eric Ryan, Method and the Joys of Being an Outsider

TweetDear CMO: I spoke with Eric Ryan, co-founder of Method, about how a brand can successfully struggle with internal brand tension and the fun of fighting for retail shelf space against competitors who spill more detergent at the loading dock than you manufacture. There were dozens of great nuggets from the conversation, but one in […]


Note to CMO: Anchor Points and Presenting Your Case First

TweetDear CMO: Once upon a time, I wrote a piece describing the last time I entered an oriental carpet store with the intention of buying a rug. I bring it up again because it clearly animates how anchor points control our perceptions – and perceptions control what we think and do, which makes them worth […]


Note to CMO: Why Twitter is Good for the NFL

TweetDear CMO: The NFL thinks Twitter is bad for business, which confuses me as a marketer. I need someone at the NFL to tell me why banning their players, coaches and operations personnel from using social media 90 minutes before games and until post-game is wrapped up makes sense for their brand. As marketers, we’re […]


Note to CMO: What Else Testimonials Can Do

Tweet Dear CMO: You know what else testimonials can do? You already know that they help you close new customers because under conditions of uncertainty we always look to many similar others to help us figure things out. We “satisfice.” We go with the first acceptable answer and move on, because we’re really very busy. […]


Note to CMO: Eigen Functions and Branding Your Culture

Tweet Dear CMO: I chased an idea through Google today, looking for a reference and ended up poring through cybernetics, Eigen-behaviors, the artwork of Boetti and the writings of Heinz Von Foerester. It was the idea of the Eigen function that hit a branding nerve and has brought me out of my work-induced flow state […]