Hello, marketers. Look at your ad. Now back at me. Now back at your ad. Now back to me.
Sadly, your ad didn’t sell anything. But if it stopped trying to be comedy and remembered that ads were supposed to sell stuff, it could act like me.
Look down. Back up. Where are we? We’re talking about sell-through, that illusive commercial transaction where people, inspired by your advertising and marketing in general walk into retail stores and buy the thing that was so cleverly positioned in your award winning campaign.
What’s in your hand? Back at me. It’s the retainer agreement you have with that very hip agency that laughingly told you not to worry about whether the ad would “work” – whatever that means – and reminded you of the last time you fell in that fountain in the south of France during that lost awards week.
Look again. The retainer agreement is now being waved angrily in your face by your CEO, who sadly isn’t like the agency people who said there was nothing to worry about. Whatever is slipping through his fingers isn’t diamonds either. It could just be his own tears. Or your promotion.
Anything is possible when your campaign sells stuff like crazy. Because if it doesn’t, you’ll smell like a horse.
[Cut to facts]
Unless Walmart’s sales are skyrocketing in a trend that defies all the other channels in the US, the Old Spice spot – which admittedly is great theater – apparently didn’t do the job:
“For instance, it was none other than P&G that picked up the Film Grand Prix this year for Old Spice’s ‘The Man Your Man Could Smell Like’ TV spot from Wieden + Kennedy. There is little doubt about the viral hit’s popularity. Launched in February, the official version has racked up nearly 12.2 million YouTube views. But sales of the featured product—Red Zone After Hours Body Wash—aren’t necessarily tracking with that consumer appeal: In the 52 weeks ended June 13, sales of the brand have dropped 7 percent according to SymphonyIRI. (That amount excludes those rung up at Walmart.) P&G execs were not available to comment.” This, from Brandweek.
The viral hit didn’t sell anything? How can this be? It was viewed 12.2 million times on YouTube! Everyone talks about it. Even my son tells me, “Dad, I finished my homework, got ‘Most Improved Camper of the Week,’ and watched my brother while mom was in the garden. I’m on a horse.”
Viral is lovely. Viral is fun. If viral stimulates sell-through, it’s even successful. But if it doesn’t do this last bit, it’s a failure.
IRI reports that sales were down 7% according the IRI scanner data they collect. And who knows. Maybe Walmart made up a significant difference here and the overall campaign overcame the rest of the market 7% dip. It could happen.
“Is Old Spice making the age-old advertising mistake of confusing making consumers laugh at your brand with engaging consumers with your brand?”
This, from Brandchannel. Possibly. Or it could simply be the case of theater taking the place of advertising. Again.
I wrote about this a few months ago, comparing Apple’s ‘Think Different’ to Go Daddy’s last Super Bowl spot and asked the rhetorical question, “Which campaign creative would you rather walk into the boardroom with?”
If you’re like most, you’d breathlessly say Apple. Hearing from Sergio Zyman that this storied campaign was followed by three straight quarters of declining market share dampened many people’s ardor for this.
Go Daddy, on the other hand, runs ads described by many as “the lowest of the low.” And when I spoke to CEO and Founder Bob Parsons about this, he told me that every year, they hit new sales records.
“Which campaign results would you rather walk into the boardroom with now?” If you’re like most, you’d pick Go Daddy. For good reason.
Now, the next time someone tells you that Nike has “won” the battle for the World Cup with their “Write the Future” three minute spot – again, beautiful theater – ask them, “Hey, did Nike sell anything?” I’ve asked Nike. No response yet. I’ll keep you posted.
Regards.
[…] This post was mentioned on Twitter by StephenDenny and StephenDenny. StephenDenny said: New post. "The Ad Your Ad Could Smell Like" and Old Spice's sell through problem. http://bit.ly/cIdN1r [I'm on a horse]. […]
Hi Stephen, first I have to say this is a fantastic post. Your opening was hilarious. Theatre, maybe. But I kept reading. 😉
The premise of your position is completely logical and I do agree that advertising should sell. I’ve always been against advertising that’s outlandishly creative and witty, but leaves me trying to remember the name of the product thirty seconds later. We’re in agreement on responsible advertising and not encouraging agencies to run wild without strategy.
The reason why I think we don’t see eye to eye on the Old Spice creative concept, including its “theatrical” viral video tweet campaign is that I believe it’s doing marketing and advertising the right way, even if it’s veiled as pointless fun. Above and beyond most spots we see on screens all day, this campaign is clear and memorable. There’s no doubt what the product is and what its purpose is. A new brand is being built, and new markets for an old product are being tapped. The fact that’s it’s building into a phenomenon is just icing on the cake.
No one can say with 100% certainty, but typically the spots that are all theatre and no substance fail, and the ones that are all features and benefits fail. But Wieden+Kennedy has struck that delicate balance between catchy creativity and acute strategy. I wouldn’t be so quick to jump on the 7% decline in numbers without seeing Walmart’s numbers and without finding out which demographics are responsible for the decline. (There could be surprising findings in that alone). I’d also wait to judge the Old Spice campaign until it’s had time to build momentum. It’s just starting to catch fire.
Thanks for the entertaining and engaging post! You just found a new reader.
Michelle
@michelletripp
I agree with Michelle, especially with her comments about how theater- or benefit- heavy ads typically fail. I would also want to see the Wal-Mart numbers before I judge too quickly.
I’ve read that part of Old Spice’s strategy in its battle against Axe is to show Axe as a brand that always overpromises (“buy this and girls will love you”). Axe is always on strategy, but their strategy fails when people get disappointed.
Old Spice, even when it gets ridiculous in its TV spots, never overpromises. It never says you will BE the Old Spice man, only that you can smell like him. I think that is important, because consumers can put their own meaning behind the brand. Old Spice exists as a sort of mythic level that ordinary men can never attain. Even if you can’t get there, you can at least smell like you have. Old Spice is funny and self-confident and proud of its achievements: who wouldn’t want to be that?
As for your comments about engaging with the audience, I think Old Spice’s personalized YouTube videos are a terrific way to do just that. It will be interesting to see how long Old Spice creates these ads for – will be a one day thing? Somewhat tangentially, I was interested to see that Old Spice paid for a Promoted Tweets spot in Trending Topics. I’m curious as to the rational behind that, because with the amount of buzz the campaign is already receiving I think it could have made TT without having to spend money.
Scott
@scottluptowski
Michelle:
Thanks for your very thoughtful comment – I appreciate your weighing in on this.
We agree that advertising is out there to sell stuff, that the creative itself is memorable and that it’s wonderful theater. Where we disconnect, I think, is that you’re suggesting that we need to let the campaign build momentum before calling it a bust. It’s been out there since February – that’s six months – and *if* the sell through is down 7% over the campaign’s lifetime, that’s a problem.
As for the creative itself, it’s clear – to a point. No question we’re pulled away by the admittedly great visuals and while this creates a certain sense of breakthrough I’m wondering if it isn’t actually pulling us away from their message. Who knows – I’m usually not one to psychoanalyze a spot.
What’s the answer? The devil is always in the details, but I’m wondering what Old Spice did to support the campaign at the point of purchase. I have the sneaking suspicion that soap is more trade intensive than many other categories and while the campaign may put Old Spice in the “acceptable set” of alternatives, we may find that in order to convert we also need a connection at retail that delivers the campaign to the shopper. Recall the Pepsi Challenge and pallets next to each other – a simple reminder. We need a P&G person with the knowledge to answer this, so hopefully one will weigh in.
What we do have is the data, however incomplete at the moment, and it suggests a pretty significant drop.
I’ve got the same question about Nike and “Write the Future.” Again, beautiful theater – and same agency, not for nothing – but we buy all this work to get results. And when the results don’t come in, we need to understand why, re-focus and move on.
Thanks again and hope to see you here again soon –
Scott:
Thank you for weighing in as well – I appreciate your taking the time to leave a very well-thought out comment!
Re Axe, I don’t think too many people expect the obvious hyperbole to be an unfulfilled promise. It’s over the top on purpose and we get that. The brand has captured the hearts and raging hormones of every tween from coast to coast, my own 12 year old included.
Re the OS creative as mythic, I’d agree to a point. I’m thinking more (after just writing my reply to Michelle, above) that the spot’s strength – its almost impossible visual production quality – pulls us away from the point it’s trying to make. It gets them buzz but *if* the numbers are correct and down 7% YOY, buzz didn’t equal conversion.
I agree with you that their social media campaign as a stand alone entity has been well done – but these efforts, from agency retainers to headcount costs to everything else costs a lot of money. We need to know what is working and what isn’t. If the metrics they’re using are non-financial, then they should be thrilled.
I just haven’t met the CEO who is OK with non-financial performance metrics yet.
Thank you – hope to see you here again soon –
Good post, Stephen
As a CEO I juggle the dichotomy between creativity, theater, clarity, being memorable and other elements/positions of creating mindshare on a daily basis. I’m the poster child for spending money on instruments that were designed to build and/or retain brand position. I certainly don’t have the world cornered on being an authoritative voice on this topic. Nevertheless, after 30 years in business I’ve learned a few things that work and many that don’t. Here are several:
– Marketing’s role is to reinforce (both internal and external to the company) THE PROMISE that a company makes by design or default to it’s customers. If the PROMISE was crafted out of the gate then marketing process augments that. Messaging should be in alignment with the PROMISE and serves as only one of many mechanisms (structure, processes, systems, etc.) that dovetail with each other to build the only thing that ultimately matters… TRUST
– The decision ALWAYS rests with the customer to decide whether a company’s PROMISE is pertinent to their lives or not and whether we are delivering an EXPERIENCE that merits an ongoing relationship
– Cute, eye-cathing ads as a means to cut through the clutter is a dangerous approach IMHO unless is is in direct alighment with the culture of the company and the PROMISE it is making to its customers.
– I happen to agree with Seth Godin’s mindset that folks don’t want to be interrupted.
We live in a day and age where we’re competing for mindshare. Clutter and messaging ‘Noise’ have given rise to ever more creative ways to interrupt folks. Couple this with the fact that Trust is at an all time low and we find ourselves in a place where we have to rethink the core concepts that we’ve historically used to reach our current and future customers.
All my best
Mark
Thank you Mark – always appreciate your comments.
The trust and the interruption issues you mention both impact how we relate to messages, advertising and designed experiences. We’re jaded and busy.
Don’t get me wrong – I want these campaigns to work. I’m hoping I get an email from Nike saying sales have doubled. It would renew my faith in all things marketing (which doesn’t need renewing, but still – it would be nice).
But every time I hear about viral and buzz and downloads being equated with success, I hear my first boss’s voice come back from deep memory: the first thing we’re here to do it hit our numbers. And he’s right. Still makes me a bit nervous just thinking about it.
Thank you!
[…] This post was mentioned on Twitter by Michelle Tripp, StephenDenny. StephenDenny said: Thank you both for excellent comments on The Ad Your Ad Could Smell Like, @scottluptowski + @michelletripp. Post here: http://bit.ly/9rDe01 […]
All:
A few off line conversations on this subject pushed me to reconsider a point I’d ignored before.
This campaign – while engaging and fun, etc. – is talking to women. The users of this product are presumably men. The same men being denigrated by our smooth talking narrator, who happens to be talking to these same men’s wives and girlfriends.
Many men actually choose which products they want to use. Many women do most of the shopping. But that doesn’t mean the women in our experiment here are going to pick which brands we use.
(OK, our 45 minutes are up – we made great progress today! Let’s talk again next month…)
Stephen,
What you fail to consider is that the campaign isn’t over. Sure, the initial ad ran in February, and got a few people talking about it. And then they ramped it up yesterday, and got even more people talking about it. A successful campaign doesn’t get people to rush out to buy it that same day, and then end so we can all pat ourselves on the back. A successful campaign is when, a month from now, a guy is in the soap aisle at his local drug store, sees the Old Spice logo, and remembers the commercial. And remembers how he felt when he saw it, or how his girlfriend got excited about it, or when Mustafah answered his buddy’s question in near-real-time on YouTube.
It’s about building awareness, and it has to start somewhere.
Oh, and about it not appealing to men? Just saw this on my twitter stream, from a man:
“Buying more @OldSpice on the way home; can’t watch @OldSpice while driving, but I can smell @OldSpice while driving. I’m in a car.” via http://twitter.com/andrewphoenix/status/18538383272
Great points Stephen, but I wonder one thing: what was the market share that Old Spice lost the year before? Without doing any research, I would guess that Old Spice has been losing customers for a while. This probably isn’t a contributing factor in the last year to lost sales – but it might just be a factor in the change of the tide.
Everybody is talking about Old Spice today. Millions of people have seen the Old Spice man, just today. Reaching a million people on a non-television media is a pretty staggering feat; it means that people are opting in to the commercials that are going out. People are actively choosing to watch an advertisement. With TiVo and PVRs and online content with ads that people try to skip, that’s quite the accomplishment.
Dawn:
Thanks for your comment and for stopping by –
Re the campaign’s time in market, I’d have to say that I don’t know too many CMO’s (or CEO’s) who would look at six months and say that’s too short a time. Half a year is a long time. And to have an HBA product down 7% is a lot.
Re the continuation, let’s see if this rights the ship! I want this to work. I really do. But so far, it hasn’t, according to the only data point I’ve seen. If there are others that someone can share, please post!
Re appealing to men, I guess the anecdote score is all tied up at 1 to 1!
Thank you – I appreciate your taking the time to comment!
Thank you Andrew for your note –
What has been their market share trend over the past few years? You’d need to ask a P&G person about that – the only data I’ve seen, and the only one prompting my post, was that it was down 7% in the 52 weeks YOY, per Brandweek. And that period is when this campaign dropped, which is the problem.
Here’s my push back: millions of people are talking about Mustafa and the ad creative. This doesn’t equal conversion (as we’ve seen from the data). It’s great to have buzz and word of mouth if and only if it ends up selling something eventually. To Dawn’s point earlier, I’m fully on board with the concept that (unless you’re the local car dealership or doing direct response) campaigns don’t have to equal instant sales. But six months is a long time for results to trickle in.
Lots of people love the production value of the spot. But unless it does something to the sell through, it isn’t doing what it’s supposed to do.
[And if the numbers soar as a result of the next go ’round of social media-ization, we’ll have a new data point and a new case study to share – but until then, we’ve got the facts we have!]
Thank you!
Stephen – I come from an SEO background – we’re used to waiting 6 to 9 months for results 🙂
Hi again Stephen,
“the only data I’ve seen, and the only one prompting my post, was that it was down 7% in the 52 weeks YOY, per Brandweek. And that period is when this campaign dropped, which is the problem.”
My problem with this is that I don’t think there is a valid mathematical reason to equate the 7% drop with the ad campaign. It’s the trend that needs to be studied. There are two problems with equating them
First there’s no indication that Old Spice wouldn’t have dropped more without this campaign. Axe, the main competitor, has an aggressive campaign, and though they’re the relative newcomer to sales of scents, they are a dominant force with a very effective campaign going on.
Second: in 2009-2010 was down 7% in sales, but if it was down more than 7% in 2008-2009 then this is actually an improvement – it means that there is performance of compaigns has improved from one year to the next.
Ah, understandable – from the advertising I’ve done (and the CEO’s I’ve had to please), 6 months is a long time, particularly when the sell-through trend line is downwards.
You’d think there’d be a positive correllation between viral success – and 12.2 million of anything is successful – and “activation,” of getting someone to do something. Unless there’s some additional texture in the data, like a recent sharp upwards trend or other UFO’s (stock outs, loss of distribution, etc), this is a concern.
Will keep my eyes open and hope for the best –
Andrew: here’s a slightly different take on things that speaks more to expectations. If, after six months and 12.2 million views, we heard that sales were flat, we’d be disappointed. If we heard that sales were up 2%, we’d wonder why so little. But the fact that sales are down sharply during what can only be described as a watershed moment in the brand’s history (from a viral standpoint), it causes one to ponder the causality between viral success and… success.
The causality here is timing – a very major event has taken place during this 6 month time frame, and during this major event the brand has experienced a drop in share. There may be other things that impact this trend (see my note back to Dawn a moment ago), but lets not dismiss the awkward correllation between these two factors.
Thank you!
I read this thread and I see what’s wrong with advertising.
In spite of sales data (pending verification, of course), the ad experts commenting here continue to fight for the commercial/campaign because they’ve fallen in love with the creative. Blinded by the Old Spice guy’s brilliant smile.
Yeah, lots of people watch it. Heck, lots of people like it! But does it sell product? Does the money spent on the effort return more money to the company’s bottom line?
No.
You say: “But wait! 6 months isn’t enough time to tell whether it’s going to work!” and “The positive impact on the brand…consumer opinions…blah, blah blah.”
When ads work, they work immediately. Just ask any good direct response marketer. (And, FWIW, when SEO works it also works quickly – not 6 months from now.)
The challenge for agencies of the future: Figure out a formula that allows you to do entertaining creative while selling product immediately. More and more clients are waking up and demanding real, honest to goodness ROI. Not brand babble – but sales and rev. If you don’t get with the program, you won’t have the $ to attend the fancy awards ceremonies or after parties. That would be sad.
Good luck.
Flemmington:
Thank you for your comment – well, I think we could agree that “immediate” isn’t always in the cards (unless we’re talking direct response), but there’s no need to quibble over semantics here.
Results should speak and speak “fairly quickly” – like a positive trend line of growth and profitability correllated to the big moving parts of your marketing plan during the campaign’s window.
Appreciate you stopping by – thanks –
Agree with you completely! It’s irking me that blogs and Twitter users are declaring this campaign (at least the twitter video responses) a resounding social media success story.
My thoughts are let’s wait and see if it sells more product before we call it a success. Yes it captured a lot of eyeballs and clearly engaged a large audience, but with the amount P&G poured into it, that’s not all that surprising.
Thank you Kelly – appreciate your comment.
If the data is correct, then we need to view the campaign’s “success” against a real business metric. When you spend money on getting attention, the goal is to get people to do something – namely, buy your stuff.
After 6 months in the market, views are up and sales are down – this isn’t a success on the surface.
Thanks!
Absolutely loved this post! Our chapter BMA twitter account received a tweet that everyone should boycott the BMA B2 awards because there were no creatives on the judging panel…exactly. I’m tired of ad awards that are based only on style. Let’s have a panel of CFOs judging ads. I agree completely…the only point of an ad is to sell product and if I hear one more person talk about brand exposure and awareness I’m going to lose my mind. I’m perfectly ok with only my customers (paying ones) knowing about me.
I had also suggested for our local AMA chapter to have three bud drinking sports fans analyzing the Super Bowl ads at their annual smackdown event instead of agencies. That went over like a lead balloon.
Traci: thank you for stopping by and commenting – yes, today’s (and late yesterday’s) comments are decidedly swinging in favor of “ads as business drivers” and away from “ads as theater.” I’d tend to agree. I’ve never worked for a CEO who told me to get out there and generate buzz. Not once. I’ve had the unenviable job of tracking sell through weekly – in channels that didn’t have terribly advanced sales tracking methodologies – to ensure campaigns were delivering value.
Creativity in advertising is wonderful, evocative stuff – but it isn’t successful unless it sells something. If it doesn’t, it’s just ego.
Thank you!
Stephen-
This is an excellent post and great discussion you started on this ad. I agree with many posters that the payoff might still be coming for this campaign. They are breaking out all the tricks to personalize these viral videos to twitter fans and keep this campaign top of mind in fresh and creative ways. Hats off to W & K for not just being continuously creative with content, but for being able to creatively deliver these messages to people via social media.
I think this campaign will pay dividends within the next 6 months, and if it doesn’t I will eat crow. The tone of the commercials are pitch perfect to differentiate it from the soft, tender Dove body wash and the fairly straightforward product benefit pitch of Nivea.
All 3 are trying to play off and mock the ueber masculine tone Axe has set to create awareness. In my view Old Spice is the only one that has created a truly memorable campaign that keeps people talking. That kind of talk will translate into sales if they pull the right levers on incentives in stores and product samples. My guess is that we will see some creativity in that area too in the coming weeks/month. Thanks again for a great discussion here.
Best,
Tom Kuplic
Tom: many thanks for your comment, above. I agree with your sentiment – I really want to believe here! – but after 6 months, if we believe our data points, 12.2 million views and counting should have made an impact (or not). Buzz does not correlate to activation.
As to the tone and creative, we can all play Monday morning quarterback (so here goes), and I’m wondering if P&G made a very specific mistake in their positioning of the product. I fully understand that women buy the vast majority of household products. Isaiah speaks directly to “the ladies” in the spots. The potential disconnect is that these same “ladies” don’t necessarily pick the brands the man of the house uses. And I really wonder if Isaiah, speaking to our “ladies” and over our heads, isn’t turning off the buy button for the male end users in the process. I see how it got here, but there may be a critical missing step. Isaiah is denigrating men in this spot and speaking to the link in the buying process that won’t use the product. Men decide what they’ll use (based on my “focus group of 1”). And insulting your target audience – even when it’s funny – isn’t always a great idea.
As I said, it’s great to play Monday morning quarterback (or psychologist), so forgive me for going long copy on this point. And I may be completely wrong. However. A -7% sell through collapse – if correct – is a big nut.
Again, thanks for your comment –
Stephen: I enjoyed the post and follow-up conversation here in the comments.
Last May Fast Company ran a profile of P&G’s Old Spice/Secret category manager (http://www.fastcompany.com/magazine/135/smells-like-a-billion-bucks.html?page=0,0). Her team was putting a lot of hope in a product -enhancement that eliminated white deodorant residue and followed up with ads accordingly. A classic problem-solution approach. Now it looks like brand franchise dollars are going to a more humorous, emotional pitch. It will be very interesting to see how this all plays out. People buy for emotional reasons more than they care to admit. Plus will the deftly-executed social media stunting over the last few days change the sales momentum. This is going to be a great case study.
Mark: thanks for your note – good insights here. I agree this will be a very interesting case study, as will Nike’s “Write the Future” – if we can get the sales data from it!
Appreciate your commenting!
You really have no idea what you are talking about, which is shameful. This campaign is barely one week old and its impressions, reach, and frequency are off the charts. It engages consumers, enhances the brand, and drives awareness. Wait and see how the viral nature of this campaign continues to build during the next week, month, year. The data is available, if you go looking for it….
What, do you mean “I am viral therefore I am” doesn’t automatically translate into sales?
Go figure?!?!
I’d be interested in know what the retainer agreement stated about specific measurable outcomes. Vanity pieces are great, but at the end of the day, suppliers don’t get paid in vanity points, do they?
Justifying the performance of the campaign by saying that sales could have been worse without it, is a total non starter. Sales fell 7% over the last 52 weeks. SALES FELL!! There was no improvement from the previous time period……..period. At the end of the day, this says it all………..at least to the guy that cuts the checks.
The whole “brand image vs actual sale performance” is typically used by people who don’t want their their performance quantified in a way that is meaningful to actual business outcomes……….like sales and profits.
Marketing is about developing a systematic formula to drive sales….stop confusing it with advertising. How much of a return can I generate for every $1 in promotion/advertising. If your Twits or Views or Friends ain’t drivin’ your sales, well then…….
Maybe Walmart will save the day, but Walmart being Walmart, do you think they are leaving a pile of money on the table for the Old Spice guy to put on his horse? You can bet that a good chunk of whatever upside Walmart generates for Old Spice stays with Walmart………anyone remember Vlasic?
[…] I think the Old Spice guy may have fallen off his horse after seeing is year over year sales numbers: But sales of the featured product—Red Zone After Hours Body Wash—aren’t necessarily tracking with that consumer appeal: In the 52 weeks ended June 13, sales of the brand have dropped 7 percent according to SymphonyIRI. (That amount excludes those rung up at Walmart.) P&G execs were not available to comment.” This, from Brandweek via Stephen Denny […]
Scott: well, the campaign is six months old – not one week. Before last week’s social media barrage, the spots had garnered 12.2 million views. And so, shamefully, I’d submit that with that sort of exposure (not to mention expense), one wouldn’t be out of line to request some sort of lift in baseline sales. The only data point we’ve seen to date that pays the bills is the Brandweek reference to IRI sell through, which says what it says.
I’d continue along similar lines in my comment, but it seems Josh has said all the words I had in mind!
Thank you for stopping by – I appreciate your comments!
Josh: many thanks for your comment – agreed, as Sergio Z has so adequately put it, “marketing is about selling stuff.” The period at the end is an emphatic one. In my experience – which may have nothing to add to this category’s situation – Walmart probably won’t make up that much slack. However, facts would help here.
My point in penning this post – other than igniting a pie fight between the “marketing is buzz and we hope things will improve later” and “marketing needs to sell stuff and the emperor (on his horse) wears no clothes” camps – is to point out that all the buzz in the world means little if it doesn’t sell anything.
Thanks again!
Thanks so much for this post, Stephen. It’s such an important conversation for us marketers/advertisers to have: whether our work is actually working! And it’s especially important in the wake of something generating a lot of buzz.
I’m curious to see sales figures after the recent social media campaign, and if, by people *opting in* to hear from Old Spice through their social networks, the campaign won’t finally grab the golden ring of sell-through. That would be huge for demonstrating the business case for social media.
Steve
Steve: thanks for stopping by – I appreciate your comment. Yes, I’m anxious to see what happens to sell-through over the next 13 weeks or so as a result of this next wave of social media (and yet more buzz).
I really want to believe this will work – but this Brandweek data point is the only evidence we have so far. I have a similar question about Nike and whether “Write the Future” has impacted their actual sales.
Will keep my eyes and ears open – thanks again for your note –
Great post! We’re actually discussing this now, on the digital marketing Facebook community, as new studies have come out showing the decrease in sales. To me, the brand awareness is worth it alone, but does P&G feel the same way? We’d love to hear your thoughts on the subject, Stephen.
Molli
http://www.facebook.com/DigitalMarketingCommunity
Molli: thanks for your note – I’m seeing sporadic reports of sell-through both up and down at this point. Brandweek quotes IRI as saying sell-through was down 7% year over year for the 52 week period ending in mid-June – I also see PR Newswire quoting AC Nielsen saying sell-thru is up 107% month over month for the period ending in June. The prevalence of “7’s” in all this makes me wonder if this hasn’t become an urban myth. The problematic quote from Brandweek was the cryptic, “P&G executives were unavailable for comment…”
It helps to have the data – and that’s what this post was really about. We need to look at sell-through data to judge the success (or failure) of our marketing efforts, regardless of the buzz they generate. The Brandweek/IRI data point is fairly damning, so if things are improving I’d love to know.
Thanks!
[…] those who would say, “But Steve, really, you unreasonable basterd, can’t you see that GAP listened to their market and reacted accordingly?” I say, […]
[…] Mustafa – “The Man Your Man Could Smell Like” – and a buy-one-get-one-free coupon drop. When the advertising launched in February, the brand muddled along for six months without a measurable bump in […]